Returns Warranty

Return Policy

All sales are final. Returns are accepted only in the event that Customer receives damaged Products or Product in error AND notifies Seller within five (5) business days of receipt of order. 

Additionally, a return authorization code must be issued by Curtis Bay Energy to the Customer in order to be eligible for return and associated credit.

 Customer Service

Contact Curtis Bay Energy Customer Service with questions about a return.

Curtis Bay Energy
3200 Hawkins Point Road
Baltimore Maryland US 21226 
customerservice@curtisbayenergy.com   -   1-855-228-1715
 

Product Warranty 

Curtis Bay Energy will replace any product that is deemed defective. This warranty is made on the condition that (i) Customer provides Curtis Bay Energy with written notice of any defect (in no event later than one (1) year from the date of shipment), (ii) defective product is inspected by Curtis Bay Energy and (iii) Curtis Bay Energy determines that Customer's claim is valid under the terms of this warranty. 

In the event that Purchaser makes any modifications to the Products or does not utilize the Product in strict accordance with the Instructions for Use (included with the Product), the foregoing warranty shall be null and void. Curtis Bay Energy Compliance shall not be liable for any special, incidental or consequential damages. In no event shall the Company liability for defective Products exceed the corresponding purchase price of the Product.

 

Shipping

 

To return your product, you should mail your product to: 
Curtis Bay Energy
3131 West Royal Lane, Suite 200
Irving, Texas 75063
customerservice@curtisbayenergy.com
1-855-228-1715

 

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